Introduction

Desire Marketing Agency LLC ("we," "us," or "our") respects your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when you interact with our services. This includes our website, AI-powered features, social media, and when you purchase our goods or services.

By using our services, you agree to the terms of this Privacy Policy. We may update this policy periodically, and any changes will be effective immediately upon publication. We encourage you to review this policy regularly. Your continued use of our services after any changes are posted constitutes your acceptance of the revised policy.

Information We Collect

We collect a variety of information to provide and improve our services. By accepting this Privacy Policy, you consent to our collection, use, processing, and sharing of this data with third-party processors for our legitimate business interests.

Personal Data

This is information that can identify you, such as your name, email address, shipping address, or demographic information. You provide this data voluntarily when you register, make a purchase, or interact with our services (e.g., commenting on a blog). While providing this data is optional, refusing to do so may prevent you from accessing certain features or services.

Derivative Data

Our servers automatically collect this information when you access our services. It includes your IP address, browser type, access dates and times, and pages viewed. For mobile users, we may also collect device information. This data may also be collected by third-party services, such as analytics or advertising providers, and generally does not identify a specific individual.

Voice and Conversation Data

When you interact with our AI voice or text assistants, we may collect and process voice recordings, transcripts, and contextual information. This data is used to provide services, improve our AI systems, and enhance user experience. We collect this data with your explicit consent, which you provide when you engage with these features.

Financial Data

We collect financial data, such as credit card or bank details, to process payments for purchases. This data is primarily handled by our secure third-party payment processors: Stripe, PayPal, and Intuit. We store limited financial information, and we encourage you to review their respective privacy policies to understand how your data is managed:

-Stripe: https://stripe.com/privacy

-Intuit: https://www.intuit.com/privacy/

-PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Social Networking Data

We may access public information from your social media profiles (e.g., Facebook, LinkedIn, Instagram), including your name, username, and profile picture. To prevent us from accessing this data, please adjust your privacy settings directly on the social media platform.

Mobile Device Data

If you access our services via a mobile device or app, we may collect information like your device ID, model, and location. We may also request access to certain device features (e.g., camera, contacts) and send "push notifications" with your consent. You can manage these permissions in your device settings.

Other Data

Occasionally, you may provide additional data when entering a contest, giveaway, or survey. This information is provided voluntarily in exchange for participation.

AI Technologies and Data Processing

AI-Powered Features and Services

We integrate artificial intelligence into our services for various functions, including:

-AI text and voice agents for customer support.

-Automated Quality Assurance systems.

-Personalized recommendations and service features.

Our Use of AI with Your Data

Our AI systems may process your data to:

-Analyze interactions to improve service quality.

-Automate responses to common inquiries.

-Enhance security and fraud detection.

-Provide AI-powered support and product features.

-Train and improve our AI models.

AI Data Protection and Commitments

We are committed to the responsible and ethical use of AI. Our practices include:

-Human Oversight: We do not use AI for automated decisions with significant legal effects without human review.

-Technical Safeguards: We implement robust security to prevent unauthorized access to data processed by our AI systems.

-Data Minimization: Our AI systems only process the data necessary for their intended functions.

-Transparency and Audits: We maintain transparent processes and regularly audit our AI systems for security, bias, and compliance.

Voice Recording and Processing

When you interact with our AI voice agents, we will notify you when recording begins. Voice data is processed to provide the service and may be retained for quality assurance and training. You can request the deletion of your voice recordings by contacting us.

How We Use Your Information

We use your data to:

-Administer your account and fulfill our contractual obligations.

-Provide the products and services you have purchased.

-Communicate with you and provide customer support.

-Process payments and refunds.

-Personalize your user experience and suggest relevant offerings.

-Administer contests and promotions.

-Analyze trends to improve our website and services.

-Enforce our Terms of Service and prevent fraudulent activity.

-Comply with legal obligations and assist law enforcement.

Data Protection and Security

We use a variety of security measures, including secured networks and SSL encryption for sensitive data, to protect your personal information. Our AI systems have additional security layers, such as encrypted storage and access controls.

All financial transactions are processed through a gateway provider and are not stored on our servers.

While we take reasonable steps to secure your data, no security system is completely foolproof. We cannot guarantee the complete security of information transmitted to us.

Data Sharing Commitment

We Do Not Sell Your Data

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing or promotional purposes. Your information is only shared for the express purpose of delivering the products or services you have requested.

Limited Sharing with Service Providers

We may share your information with trusted third parties who assist us in operating our business. These include:

-Payment Processors: Stripe, PayPal, Intuit.

-Hosting Services: For website and content hosting.

-AI Technology Providers: To power our AI features.

-Cloud Storage Providers: For secure data storage.

-SMS Providers: To deliver text messages you have opted into.

-HighLevel CRM: For client relationship management (see below).

When we engage third-party AI service providers, we require them to adhere to strict data processing and security limitations, including not using your data for their own purposes without your consent.

Special Note on SMS Data: Your mobile opt-in data and consent information are not shared with any third parties for marketing or promotional purposes, excluding the service providers necessary to deliver the SMS service.

White-Labeled CRM Services

We provide white-labeled access to the GoHighLevel CRM platform. As a third-party platform, we are not responsible for its core functionality, service interruptions, data breaches, or other issues. For platform-specific problems, you may need to contact GoHighLevel directly.

Your Rights

You have certain rights regarding your personal data. We may require proof of identity before fulfilling any requests.

Update Information: You can update your account information by contacting us.

Access and Confirmation: You have the right to request confirmation of what data we hold about you and for what purpose.

Change Consent: You can withdraw your consent at any time, which may result in the termination of your account or limited access to our services.

Data Copy and Transfer: You can request a digital copy of your data and ask us to transfer it to another controller.

Data Deletion: You have the right to request the deletion of all data we hold about you, subject to legal and other exceptions.

AI-Specific Rights

Right to Opt-Out: You can opt out of AI voice recording at any time.

Right to Human Review: You can request a human review of any significant decisions made about you by our AI systems.

Right to AI Data Deletion: You can request the deletion of voice recordings, transcripts, or other data collected through AI interactions.

Cookies and Third-Party Integrations

We use cookies for tracking and improving your experience. You can manage cookie settings through your browser. We also use third-party services like Google and Facebook for advertising and analytics. You can opt out of these services:

Google Analytics: By installing the Google Analytics opt-out browser add-on.

Facebook Ads: By visiting your Facebook ad settings.

Data Retention and Storage

We retain personal data as long as needed for our business purposes or to comply with legal obligations.

AI Voice Recordings: Typically retained for no more than 90 days.

Conversation Transcripts: May be retained for up to 12 months for service improvement.

Anonymized Data: May be retained indefinitely for analysis.

Your data is stored on servers in the United States. By using our services, you consent to this international transfer and storage of your information.

Sensitive Data

We request that you do not submit sensitive data (e.g., social security numbers, health information) to us. If you do, you consent to our use and storage of this information as per this policy. Our AI systems are designed to detect and remove sensitive data when possible.

SMS/Text Message Privacy

If you opt-in to our SMS/text messages, we commit to protecting your privacy:

No Sharing: We do not share your mobile information with third parties for marketing purposes.

Limited Use: Your data is only used for the purposes you consented to (e.g., reminders, promotions).

Opt-Out: You can stop receiving messages at any time by texting STOP.

Complaints

If you believe we have violated your rights under this Privacy Policy, you have the right to file a complaint with us directly or with a regulatory body.

State-Specific and Federal Privacy Rights

California Consumer Privacy Act (CCPA)

As of its effective date of January 1, 2020, we are compliant with the California Consumer Privacy Act (CCPA). California residents have specific rights regarding their personal data, including the right to:

-Request Information: You can request, free of charge, the personal information we have collected or stored about you or your household.

-Request Deletion: You have the right to request the deletion of your personal data.

-Right to Opt-Out of Data Sales: We do not sell your data. However, should our policies change, California residents have the right to explicitly opt-out of any future data sales by contacting us.

The types of data you can request access to or deletion of include, but are not limited to, personally identifying information, commercial information, site comments, geolocation data, and data from AI interactions.

We will comply with all data requests or deletion requests made under the CCPA in a timely manner.

Children's Online Privacy Protection Act (COPPA)

We do not knowingly collect personal information from children under the age of 13. Our services are not specifically marketed to children.

Fair Information Practices

We are committed to the Fair Information Practice Principles. In the event of a data breach, we will notify affected users via email within seven business days. We also adhere to the individual redress principle, which ensures you have the right to pursue legal recourse against data collectors and processors who fail to comply with the law.

CAN-SPAM Act

We are in full compliance with the CAN-SPAM Act. This means we:

-Do not use false or misleading email addresses or subjects.

-Clearly identify promotional messages.

-Include our physical business address in all commercial emails.

-Honor all unsubscribe requests promptly.

-Provide a clear and easy way for users to unsubscribe from our mailing lists.

HIPAA Privacy Policy

General HIPAA Statement: This notice describes how your medical information may be used and disclosed and your rights regarding that information.

Desire Marketing Agency LLC provides services to healthcare providers and may handle individually identifiable health information (PHI) that is protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). In compliance with HIPAA, we:

-Do not use or disclose PHI except as explicitly permitted.

-Do not sell, trade, or transfer your PHI to outside parties.

-Store your PHI on secure networks with limited access.

-Require any agents or subcontractors we use to adhere to the same privacy and security standards.

-Implement strict controls on AI systems that process PHI, including enhanced encryption and access controls.

AI Ethics and Commitments

As we develop and deploy AI technologies, we are committed to the following ethical principles:

-Transparency: We are transparent about when and how AI is used in our services.

-Human Oversight: We maintain human supervision and review of our AI systems.

-Data Privacy: We use personal data for AI only with appropriate consent and safeguards.

-Non-discrimination: We regularly test our AI systems for bias to ensure fair treatment.

-Security: We implement robust security measures to protect AI-processed data.

-Accountability: We take responsibility for the proper functioning of our AI systems.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

Phone: 1-888-451-5080
Email: [email protected]